Dear all,

we’re happy to announce the deployment of the advanced IT Service Management system that lets open and track your IT requests.

You can open a request directly via the portal https://servicedesk.pleingroup.com. For the login you can use your credentials  (mail address and login password of your PC)!

The portal allows you 

1. to open and track incidents (TICKETS or NEW TICKET),
2. to search for knowledge base for common problems (SOLUTIONS) or
3. to open a service request (SERVICE CATALOG). 

Optionally you can also use the dashboard for navigation:

We strongly encourage to the portal to open IT requests: office walks-in, phone calls, WhatsApp messages and direct emails takes longer time to process because the request needs to be input manually in the system anyway.

Thank you very much, stay healthy and best regards.

Fred Duppich / Bastian Duppich